Returns & Refunds policy
You are entitled to return your order within 14 days with prior approval from us in writing under certain conditions.
You can inform us of your decision by e-mail info@eberpipes.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement providing:
The pipe is in un-smoked, unused condition, no teeth marks on bit/stem, no damage to pipe, including cosmetic scratches and in original packaging in original condition. This is a common sense policy to protect our good customers and us as well.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original condition and packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which are custom ordered to your specifications.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsafe after delivery due to oral contamination.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items such as tobacco or flame.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
1221 E Caesar Ave Unit B, Kingsville, TX 78363
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@eberpipes.com